We’ve answered the most common questions to make your KanshaBox experience smooth and enjoyable!
General Questions
What is KanshaBox? +
KanshaBox is a monthly subscription delivering authentic Japanese snacks and treats directly to your door, bringing a taste of Japan to your home.
Who is KanshaBox for? +
KanshaBox is perfect for anyone who loves Japanese snacks, exploring new flavors, or simply enjoys unique cultural experiences. It's great for families, kids, and snack enthusiasts.
How is KanshaBox different from other snack boxes? +
We focus exclusively on authentic, high-quality snacks sourced directly from Japan. Each box is carefully curated with seasonal and limited-edition treats you won’t find elsewhere.
Subscription Questions
Can I cancel my subscription anytime? +
Yes, you can cancel your subscription anytime via your account dashboard. No penalties or hidden fees.
Can I pause my subscription? +
Yes, if you’re traveling or need a break, you can pause your subscription and restart when you're ready.
Do you offer one-time purchase boxes? +
Yes! You can purchase a one-time gift box without committing to a subscription. It’s great for special occasions.
Shipping Questions
Where do you ship KanshaBox? +
We ship KanshaBox worldwide! Whether you're in North America, Europe, or Asia, we’ve got you covered.
How long does delivery take? +
Delivery typically takes 7-14 business days, depending on your location. Tracking information is provided for every order.
Are there any additional customs fees? +
Customs fees depend on your country's policies. We recommend checking with your local customs office.
Products Questions
What snacks are included in the box? +
Each box contains a mix of sweet, savory, and seasonal snacks, as well as exclusive limited-edition treats sourced directly from Japan.
Are the snacks vegetarian-friendly? +
While many snacks are vegetarian, some may contain meat or fish-based ingredients. Please review the labels carefully.
Can I request specific snacks in my box? +
Each box is pre-curated, so customization isn’t available. However, we welcome feedback for future snack selections!
Support Questions
What if I receive a damaged box? +
If your box arrives damaged, please contact us at support@kanshabox.com with a photo, and we’ll replace it right away.
How can I update my shipping address? +
You can update your address in your account dashboard. Make sure to do this before the next billing cycle to avoid delays.
What payment methods do you accept? +
We accept major credit cards, PayPal, and other secure payment options. All transactions are processed safely.
